Delete your Haru account

Request deletion of your Haru account and associated learning data from Account settings → Delete account, or in the app from Profile → Account deletion. Sign in and review the current notice before confirming. You can request deletion even if your subscription has time remaining or was purchased on another platform.

If you cannot access your account

You can also email Haru support from the email address on your Haru account. Email is an alternative, not a required step for the signed-in deletion flow.

Subject: Haru account deletion request
Your Haru account email
Whether you want full account deletion or only specific data reviewed
Do not include private diary text unless support asks for it

Email support@beyond-the-singularity.com

Cancel your subscription separately

Deleting the app or requesting account deletion does not automatically cancel your subscription. Use Manage subscription in your Haru account for the current purchase provider. You can also use the management link in your payment receipt, Apple subscriptions, or Google Play subscriptions. Cancellation is handled by that provider; you do not need the original device to request Haru account deletion. One-time credit packs do not renew and need no separate cancellation. Resolve any pending payment with its provider before deleting your account. See the Refund Policy for purchase-related requests.

Remaining credits and access

When Haru accepts your deletion request, access to your account ends and all remaining Free, monthly, purchased and granted credits are permanently lost. Unused credits are not refunded, except where required by law or your payment provider. Acceptance cannot be undone. Sending an email alone is not acceptance: support verifies ownership and confirms the deletion notice with you first.

What happens next

Haru verifies account ownership before changing account data. Never send your password or card details.
Acceptance means Haru has confirmed the request for processing and ended account access, not that all copies have already been erased. Account and learning-data cleanup may require follow-up processing.
The request covers associated learning content, voice profiles, stored media, feedback attachments, notification preferences, device registrations, inbox messages, and personal delivery records. Support can explain the status of your request and any records that must be retained.
Deleting the app normally removes its local content caches but does not by itself delete server-side data. On iOS, system Keychain data may persist after uninstall.
Some records may be retained for security, fraud prevention, refunds, tax, legal compliance, or dispute handling. Protected backup copies expire separately. See our Privacy Policy.