Refund Policy

Effective June 17, 2026.

Paid checkout is not active yet. This policy describes the planned launch treatment for web and mobile subscription purchases.

Monthly subscriptions

Haru paid plans are monthly auto-renewing subscriptions. The plan renews each month unless it is canceled through the purchase channel before the next renewal.

If you cancel, future renewal charges stop. Access normally continues until the end of the current paid billing period unless the relevant store or payment provider requires it to end earlier.

No prorated or credit-balance refunds

Haru does not offer discretionary prorated refunds, unused-period refunds, or refunds for remaining monthly allowance, internal credits, or unused Practice attempts.

This keeps refund handling consistent with consumed AI generation, voice, media, and payment-provider records.

Required exceptions

Refunds may still be required or approved under applicable consumer law, Paddle's buyer terms and refund policy, Apple App Store policy, Google Play policy, payment-provider rules, or a confirmed material service defect that prevents access to paid features.

Haru follows the decision and transaction state supplied by the purchase channel. If a refund reverses a transaction, Haru may adjust or remove the related entitlement or credit balance.

Where to request help

Web purchases: use the Paddle receipt or order support flow, then contact support@beyond-the-singularity.com if Haru context is needed.
iOS purchases: use Apple's Report a Problem or App Store subscription management flow.
Android purchases: use Google Play subscription management or refund support.
Support: email support@beyond-the-singularity.com with your account email, purchase channel, approximate purchase date, and the issue. Do not include full card numbers, diary text, or passwords.